f996's Privacy Policy

f996 ("we", "our" or "platform") provides a reliable online betting and casino service for users in Bangladesh. This privacy policy ("policy") describes our practices and commitments regarding the collection, use, disclosure and protection of your personal information.

This policy applies to all services provided through f996's website, mobile application and any other channel through which our services are delivered. We believe that proper handling of your personal information is the foundation of a trusted relationship.

This policy applies only to users aged 21 or older. Minors are strictly prohibited from using the f996 platform.

Personal Identification Information

During account registration and identity verification, we may collect the following information:

• Full name and date of birth
• Valid email address
• Mobile number (linked to bKash, Nagad, Rocket accounts)
• National ID card or passport details (for identity verification)
• Current address

Financial & Transaction Information

To process transactions securely, we collect:

• Deposit and withdrawal history and amounts
• Mobile financial service account numbers (bKash, Nagad, Rocket)
• Transaction date, time and amount
• Bonus claim and usage history

We do not collect any credit or debit card information. All financial transactions are handled through bKash, Nagad and Rocket.

Usage & Activity Information

To improve the quality of our services, we automatically collect:

• Gaming activity and betting history
• Login times and usage patterns
• Time spent on the platform
• Preferred game categories and services
• Support chat history

Technical & Device Information

To ensure security and prevent fraud, we collect:

• IP address and geographic location (at country level)
• Device type, operating system and browser information
• Cookies and session data
• Referral source and traffic information

Account Management & Service Delivery

Your personal information is used to properly create, manage and maintain your account at f996. This includes verifying your identity, processing deposits and withdrawals, awarding bonuses and rewards, and keeping your account balance accurate.

Security & Fraud Prevention

We use your information to ensure the security of the platform and protect all users. This includes detecting suspicious activity, preventing unauthorized access, and stopping multiple account operations. All data is protected using SSL encryption technology.

Customer Support & Communication

We use your contact information to communicate with you, provide support, and send important platform-related updates. Our support team is available 24/7 in Bengali and English via live chat and email ([email protected]).

Service Quality Improvement

We use data for analytical purposes to further improve the user experience and refine f996's services. This data is never sold to third parties.

Responsible Gaming Monitoring

We monitor gaming activity data to ensure user wellbeing and responsible gaming. Using this information, we provide support when needed and take action upon identifying problematic gaming behavior.

Service Provider Partners

We work with trusted third-party partners for payment processing (bKash, Nagad, Rocket), technology services and security verification. These partners are given access only to the information necessary to provide specific services and may not use this information for any other purpose.

Legal Obligations

Where disclosure of information is required by law or by order of a competent authority, f996 will comply with applicable law. In such cases we will provide only the minimum information necessary.

Fraud & Fraudulent Activity Prevention

Information may be disclosed as necessary to prevent serious fraud or criminal activity and to protect other users. Such disclosure will always be carried out in accordance with strict policies.

Security Measures

f996 uses industry-standard SSL (Secure Socket Layer) encryption technology to keep your personal information secure. Our server security measures include:

• End-to-end SSL/TLS encryption
• Data storage in secure data centers
• Regular security audits and monitoring
• Firewall protection to prevent unauthorized access
• Encrypted storage of sensitive information

Data Retention Period

We retain your information for as long as your account is active and for the period necessary to provide services. Even after an account is closed, certain information may be retained for a set period for legal obligations, dispute resolution and contract enforcement.

Financial transaction records required for dispute resolution are stored in a specially secured manner.

Cookie Usage

f996 uses cookies and similar tracking technologies to improve website functionality and personalize your browsing experience.

• Essential Cookies: Necessary for maintaining login sessions, ensuring security and running the platform's core functions.
• Functional Cookies: Remember your preferences, language settings and gaming choices.
• Analytics Cookies: Analyze platform usage to help improve service quality.

You can control cookies at any time through your browser settings. However, disabling certain cookies may limit some platform functions.

Policy on Users Under 21

f996 strictly provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.

If we become aware that a minor is using our platform, we will immediately close that account and delete any information collected. Parents are requested to monitor their children's internet use.

Policy Change Process

f996 may update this privacy policy from time to time. The policy may be revised due to changes in services, addition of new features, or legal requirements.

For any significant changes, we will send a notification to your registered email address or display a clear notice on the platform. Continued use of the platform after changes means you are agreeing to the updated policy.

The "Last Updated" date at the top of this page always reflects the most recent version of this policy.